Privacy Policy

Introduction

Soulutions commits to strong and transparent privacy practices. Please read this Privacy Policy carefully. By using or accessing the Service (defined below), you acknowledge that you have read, understood, and agree to be bound to all the terms and conditions of this Privacy Policy and the “Terms of Use” or other customer agreements between you and Soulutions that are applicable to the particular Service you are using or accessing (collectively, “User Agreements”). If you do not agree to this Privacy Policy and the applicable User Agreement, please exit and do not access or use the Service.

Legal Entity & Address

This platform is operated by Gaia Protection e.V.

Services Covered

Soulutions provides hosted fundraising and impact platform services via the web and mobile devices. This Privacy Policy (“Privacy Policy”) sets forth the privacy practices of Soulutions and its current and future affiliates (collectively, “Soulutions Platform”) for all applications, software, and services provided or referenced by this Privacy Policy.

This Privacy Policy describes how Soulutions Platform collects, discloses, stores, transfers, and uses information that could individually identify users (“Personal Data”) in connection with its services.

Transfers of Personal Data

The Service is hosted and operated in multiple locations, including the European Union (“EU”). By using the Service, you acknowledge that your Personal Data will be processed and stored on servers in compliance with applicable laws, including GDPR for EU residents.

EU Personal Data & GDPR Compliance

If you are located in the European Union, United Kingdom, Liechtenstein, Norway, or Iceland, your rights regarding your Personal Data include:

• Access: Request access to the Personal Data we hold about you.
• Rectification: Correct inaccurate Personal Data.
• Erasure: Request deletion of your Personal Data under specific circumstances.
• Portability: Receive your Personal Data in a portable format.
• Restriction/Objection: Restrict or object to specific processing activities.

For more details, contact us at: info@soulutions.earth.

What Information We Collect

Types of Personal Data we collect include:

• Contact Information: Name, email address, physical address, and phone number.
• Financial Account Information: Payment information, though Soulutions does not store this directly (managed by third-party processors).
• Transaction Information: Records of services requested and completed.
• User Content: Any data users submit through uploads, forms, or interactions with the platform.

How We Use Personal Data

We use Personal Data to:

• Provide and improve services.
• Communicate with you about updates, support, and marketing.
• Comply with legal obligations.
• Prevent fraudulent or harmful activity.